Return & Exchange Policy
We are committed to the best shopping experience — please read our return conditions carefully before requesting a return
For health and regulatory reasons, most of our pharmaceutical products cannot be returned once opened. Please contact us before returning any product.
When Is a Return Accepted?
- We accept returns only for products that are defective, damaged, or different from what was ordered.
- For health and safety reasons, pharmaceutical products cannot be returned once the packaging has been opened.
Return Window
- Return requests must be submitted within 7 days of the delivery date.
- Requests submitted after this period will not be eligible for return or exchange.
Exchange Instead of Refund
- For defective products, we offer an exchange for the same product or an equivalent item of the same value.
- Refund requests are processed within 7 business days of receiving the returned item.
Return Shipping Cost
- The cost of return shipping is the customer's responsibility.
- Exception: If the return is due to our error (wrong product or damaged during shipping), we cover the full return shipping cost.
How to Request a Return
- Contact us via WhatsApp or phone before returning any product.
- Send a photo of the product and your invoice along with a description of the issue.
- Our team will review your request and respond within 24 hours.
Non-Returnable Items
- Opened medicines and pharmaceutical products
- Personal care items that have been used or had their packaging opened
- Supplements with broken seals
- Products beyond the 7-day return window from delivery date
- Products damaged by the customer
Have a question?
Our team is ready to help — contact us before returning any product